Pre-sales service
PAYMENT
Once you have chosen your products, add them to your shopping bag by clicking on “add to bag”
The order process has 4 steps:
1. Login or register by creating your own YOUKI account, using your email address and password. You can use this for future orders and to save items to your wishlist. You can also proceed with a guest account.
2. Fill in your delivery details
3. Complete your payment information
4. Review your order and submit
SHIPPING
Meet a certain amount, complimentary express shipping is included on all Domestic & International Orders. Expect Domestic Orders to be delivered within 1-3 business days and International Orders to be delivered within 5-7 business days.
Once your piece is crafted, you will be notified when your order has been shipped, and provided with details on how to track your delivery.
PRODUCT CARE
In order to protect the materials from damage, please avoid any contact with perfume, lotion, hairspray, household chemicals, as well as hand sanitizing gels and sprays.
For ultimate radiance a diamond must be clean. To remove grease from your diamond at home, we recommend gently washing it with hot water and washing-up liquid. When doing this, please be sure to first secure the sink or use a bowl. Dry your jewelery with a cotton or linen towel before using your Polishing Cloth for a sparkling finish.
Your questions answered
Common questions
How can I find out what ring size I need?
Please contact Client Services team here to request a complimentary ring sizer. Our ring sizer acts as a guide and is not as accurate as being measured in person. If the size is not quite right once you receive your ring, our Client Services will be happy to assist with an exchange within 30 days of you receiving your order, or complimentary re-size within three months of purchase.
Note: While many of our rings can be resized there are some where it is not possible to resize. E.g. Pave diamond rings. Please check the product page for advice on resizing or contact our client services team who can advise.
Are local taxes and duties included in the product price?
For Australia, Austria, Belgium, Canada, France, Germany, Greece, Hong Kong, Italy, Netherlands, Sweden, Taiwan, Macau and the United Kingdom, prices quoted at checkout shall include all applicable taxes.
For the United States, sales tax will be added to the price at checkout based on the state of delivery.
How will I know if my order is successful?
If your order is successful, you will receive an email to acknowledge that we have received your order. If you do not see this in the 30 minutes following your order, please contact us here.
Note: Your security settings may default this email to your junk mail so please also check there
How do I track my order?
Once your order has been dispatched you will receive the tracking details via email. Your expected date of delivery will be on your order confirmation email. If for any reason, there is a delay to your order our Client Services team will contact you via email. If you have any queries please contact our Client Services team here for assistance, quoting your order number.